Final Sale Policy
ALL SALES ARE DEEMED ABSOLUTELY FINAL.
No returns or cancellations will be accepted under any circumstances.
Refunds are at our discretion on a case-by-case basis. We assess each case and customer on their own merit.
- Shipping fees are non-refundable once shipped
- Transaction fees are non-refundable
Our Commitment to You
We value all buyers on our site and the company as long-term business prospects. We want all customers to become regular return customers and think of us first for all their needs.
For this reason, we always carry out our products and packaging/shipping process with utmost care and attention to detail with the customer in mind. Our goal is to make you so happy you feel the urge to spread the good word, allowing us to grow.
Website Fees & Cancellations
We pay website/transaction fees for every order placed on the website, which are non-refundable for us.
Canceled orders will be refunded in full, minus our transaction fees (6.8% of the total order amount).
Fraud Prevention
We have been in this scene every day for nearly a decade. We have seen every scam and trick in the book countless times. We understand them all and can spot them from a mile away every single time.
No scam will EVER work or be tolerated. You will be permanently banned from Coil Clout, all our umbrella/sister companies, and all the other top sites operating, excommunicating you from the entire industry as we all share information regarding scammers.
Do not embarrass yourself, do not be an opportunist, do not get banned from the community. It's not worth it.
Issue With Your Order?
If you feel there is an issue with your order, CONTACT US IMMEDIATELY.
We photograph ALL orders prior to shipping. A clear picture of the entirety of your order must be photographed, including:
- The products
- Packing slip(s)
- Box
- Any additional items you received
If you cannot provide these, we will be unable to offer further assistance.
Shipping & Turn-Around Times
- We ship Monday - Saturday
- We work Monday - Sunday
- Orders are processed and shipped within 24 hours of being placed 99% of the time
- On rare occasions, some orders may take longer
- ALL orders will ALWAYS be shipped as fast as possible
Unless a substantial amount of time has passed (5+ days) with no tracking/shipping updates and we have not reached out to you informing you of the situation, especially during a big sale, please do not reach out to us inquiring about the status of your order. This only serves to slow us down and does nothing to speed up the process. Thank you.
Route Package Protection
Route Package Protection (Shipping Insurance) is automatically selected at checkout and required for all orders.
If you unselect Route, and a problem occurs in transit, no returns/refunds will be granted.
Route costs $0.98 under $100 or 1.5% of the total order value over $100. Well worth it.
Route Package Protection is a 3rd party service that gives you the option to insure your package for as little as $0.98.
In the event that your package is lost, stolen, or damaged, Route will either send a replacement order to you or reimburse you for the total amount paid (minus the fee paid to Route).
Orders not insured with Route will not be refunded or replaced if the package is lost or goes missing.
International Orders & Route
ALL INTERNATIONAL ORDERS MUST INCLUDE OUR SHIPPING INSURANCE OR YOUR ORDER WILL EITHER BE CANCELLED, NOT REFUNDED, or NOT REPLACED if a problem occurs.
We highly recommend using Route Shipping Insurance on all orders, regardless of size.
We also highly suggest using Express Shipping. It costs more because it is a door-to-door service, and delivery will take 1-5 days, depending on your region. It is well worth the cost in our opinion.
Route Package Protection Policies
Order Status & Tracking
When your order is placed you will receive an email or text confirmation letting you know we have received the order and are getting it ready for you.
If you do not receive an immediate order confirmation, don't panic. An incorrect email or phone number was likely provided and can be fixed on our end.
As soon as your order ships you'll receive another notification from us which will include a tracking number that can be used to track the status of your order.
Please allow 24-48 hours for the tracking information to update and become available.
If you haven't received another update within 5 days of receiving your shipping confirmation email, please contact us.
